STUDENT SERVICES:
Wherever practicable we will be flexible and responsive to ensure access and equity in our training and assessment processes and will customise the training to meet the needs of our clients (in relation to language, literacy, numeracy or physical difficulties). If you would like more information on this, please speak to our Client Information Services on (03) 9948 9447.
Missed a class?
Each module of the course is supported by handouts and a course summary. Students who miss a class should be able to get sufficient background to pick up the missed knowledge and continue to the assessment. If your are not comfortable to proceed with only this information, you should contact the course teacher who may be able to provide a tutorial covering the misses work.
If you miss an assessment, this may be taken subsequently by arrangement with the course teacher.
Trouble Understanding?
Every effort is made to ensure that the course content is presented in such a way as to make it easy to understand and assimilate. Variations in methods of teaching and learning however sometime mean that some students are left without a complete understanding of a particular topic. In these instances, Client Services can arrange for a net-meeting tutorial to cover the work or, in some cases, mentoring can be arranged through the Institute's Mentor programme. Contact Client Services for assistance.
Need Study skills support?
If you have specific individual needs, you should in the first instance discuss them with your trainer or tutor. Your trainer or tutor will notify you of the support services and the study skills support available within Pollard Institute or externally such as mentoring, reading and learning difficulties support, etc. If you believe that your needs are not being met, then arrange a confidential discussion with Client Services.
Need access to your Student Record?
Results will automatically generate at the end of each year and on completion of a programme. If you require a copy of your results at any other time, call Client Services on (03) 9948 9474 and request a “Statement of Results”.
Mentoring?
Each flexible delivery enrolment has a tutor assigned. We also offer a mentoring package (in multiples of 5 hours) with all our courses, which can be purchased separately by the student if required. All our mentors are either coaches or trainers who are very experienced in business and well qualified to maximize the student results.
Need IT Support?
Students are expected to have basic IT skills. If you need support in this area please contact Client Services.
IT support for flexible learners is available by contacting Client Services. For students with reading and learning difficulties IT support will be available for learning how to use packages effectively to support your program.
Please note that Client Services support is intended to help you navigate any software we have provided. You may need to source local support for hardware problems related to your personal IT setup.
Support for Flexible delivery?
Telephone, email, and tutorial support is provided for learners engaged in flexible delivery programs; As a flexible learner you will be asked if you would like to network. For face-to-face delivery networking with other students will be encouraged.
Career Guidance?
Career Guidance can be provided through coaching with Moving Forward Business Training and Coaching. Talk to client services to organise this service.
Job search and placement?
Please talk to client services who will direct you to several job placement agencies
(Reference: Pollard Institute Student Handbook)