Certificate IV in Frontline Management
BSB40807
As a business grows, there needs to be staff with the knowledge and ability to manage the processes to support the strategy of the business. Quite often it is difficult to find staff that have this ability so training in this qualification may improve employment prospects. This course delivers the skills but all projects relate to business situations, so that the transfer of learning to your workplace is high with improved career prospects.
Benefits of doing our Certificate IV in frontline management:
- Helps you with your career path
- Help you with that promotion
- We get your employer involved in your development, forcing your employer to see the changes in you and your skills
- By learning the skills you soon be contributing in the workplace - not just assisting.
- Improves your self confidence
- Triggers your thinking to be ‘outside the square’ with the many skills you are developing
- Become more self reliant – no longer relying on directions from others
- Experience a practical program that has evolved from our business coaching background.
We provide the learning in whichever format to make sure that you gain the skills (face-to-face and flexible). The units you will study have been selected to help you improve your career prospects and skills:
Managing Work Priorities - Take responsibility for your own career, learn to manage your time and establish an effective work schedule.
Show Leadership in the Workplace – Develop your ability and understanding of managing staff with the professionalism and encouragement expected from a Frontline Manager.
Promote Team Effectiveness – Learn the necessary skills to lead an efficient and effective team within the work place while allowing you to bridge gaps between management and staff.
Establish Effective Workplace Relationships – Understand and develop your communication and management skills to create effective working relationships enabling the development of trust and confidence within your staff to manage them in difficult situations.
Monitor a Safe Workplace - Learn the skills required to supervise your team whilst acquiring the ability to implement and monitor the company’s Occupational Health and Safety policies and procedures.
Implement Operational Plan - Learn to plan, implement, resource, monitor and adjust daily action plans whilst reporting on their efficiency and effectiveness.
Implement Continuous Improvement - Learn to continually improve your organization’s systems and processes by identifying areas for improvement and finding better ways to monitor them. Develop the skills required to rally a team behind you to review improvements and brainstorm ideas for potential redevelopment.
Co-ordinate Implementation of Customer Service Strategies – Let your employer see you as a shining star within their business as you help them deliver an excellent customer experience. Further develop your skills to follow, evaluate and improve on their existing customer service strategies.
Promote Products and Services - Learn better ways to plan and promote the products/services of your employer whilst co-coordinating and evaluating existing promotion strategies.
Establish Networks – Become an indispensable member of your team as your learn how to develop and build long term productive business relationships through networking. Expand on your negotiation skills to allow your employer to receive a winning position in any business negotiations.
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